Return and Refund Policy

• Please reach out to us at CooperPrintDesign@gmail.com within 7 days of receiving your order.
• Include in the email:
  • Your name 
  • Photos, where relevant, of the issues.

• We aim to process all requests within 7 working days.
• If your return or refund request is confirmed, you can return the items to the Cooper Print & Design shop located at 
• 7630 Chancellor Rd Fredericksburg, VA 22407  in it’s  original packaging.
• Cooper Print & Design will not accept unconfirmed returns.

• All returned items should be unused, unworn, and unwashed. 
• Tapstitch does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense unless otherwise stated in the initial return acceptance.

• If your refund request is confirmed, Cooper Print & Design will return the money to the account used to pay for the order in the currency it was initially bought in.

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
• Sample items;
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt;
• Items accurately printed according to the designs or provided to Cooper Print & Design that the purchaser decides are not what they intended or no longer want;
• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Cooper Design & Print, such as the recipient’s incorrect phone number or shipping address.

• Orders that have yet to be ordered for or have yet to enter production can be canceled in their entirety. 
• Should you wish to cancel your order, please get in touch with Cooper Print & Design’s customer service team at CooperPrintDesign@gmail.com 

• Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 
• For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date
• Packages marked as delivered by shipping company and customer claims package was stolen or not delivered is the responsibility of the customer to file the claim with shipping company.  We can not refund order that have been delivered and them lost or stolen from the customers address.