Return and Refund Policy

• Please reach out to us at CooperPrintDesign@gmail.com within 7 days of receiving your order.
• Include in the email:
  • Your name 
  • Photos, where relevant, of the issues.

• We aim to process all requests within 7 working days.
• If your return or refund request is confirmed, you can return the items to the Cooper Print & Design shop located at 
• 7630 Chancellor Rd Fredericksburg, VA 22407  in it’s  original packaging.
• Cooper Print & Design will not accept unconfirmed returns.

• All returned items should be unused, unworn, and unwashed. 
• Tapstitch does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense unless otherwise stated in the initial return acceptance.

• If your refund request is confirmed, Cooper Print & Design will return the money to the account used to pay for the order in the currency it was initially bought in.

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
• Sample items;
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt;
• Items accurately printed according to the designs or provided to Cooper Print & Design that the purchaser decides are not what they intended or no longer want;
• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Cooper Design & Print, such as the recipient’s incorrect phone number or shipping address.

• Orders that have yet to be ordered for or have yet to enter production can be canceled in their entirety. 
• Should you wish to cancel your order, please get in touch with Cooper Print & Design’s customer service team at CooperPrintDesign@gmail.com 

• Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 
• For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date